Refund Policy

💰 2️⃣ Refund Policy

At Aceppe, we want every customer to be satisfied with their purchase. Please review our refund and return conditions below.

1. Return Eligibility

Returns are accepted within 7 days of delivery.
Products must be unused, unworn, and in their original packaging.
Proof of purchase (order ID or invoice) is required.

2. Non-Returnable Items

Customized, engraved, or logo-printed safety products.
Clearance or final sale items.
Opened packages of consumable protective goods (e.g., gloves, masks).

3. Defective or Incorrect Products

If you receive a damaged or incorrect item, contact our support team with photos and order details. We will arrange replacement or refund at no extra cost after verification.

4. Refund Process

Refunds are processed within 3–7 business days after we receive and inspect the returned items.
Refunds will be issued to the original payment method.

5. Exchanges

We offer exchanges for size or model issues when stock is available. Shipping costs for exchanges are the buyer’s responsibility unless due to a defect.

High Quality

We don’t just sell protective & work gear—we build your long-term safety foundation. Every item is sourced from certified top suppliers and rigorously tested to exceed global standards. Our dual-inspection promise means zero defects, turning “safe products” into our brand’s unshakable trust mark.

Fast Delivery

Speed isn’t just a service—it’s our brand’s commitment to keeping your operations on track. With smart logistics, 95%+ regular orders ship next day, and urgent needs get 24/7 priority support (most delivered in 48hrs max). We keep you informed every step, so reliability becomes your first impression of us.

Best Warranty

Our warranty isn’t just a policy—it’s how we prove we stand with you. All products come with a 30-Day Worry-Free Guarantee (free returns/exchanges, we cover shipping), and long-term partners get 24/7 tech support (2hr response). We turn “post-purchase peace” into a core part of our brand value.