Help Center

🧰 4️⃣ Help Center

We’re here to support you every step of the way. The Aceppe Help Center is your guide for products, orders, and after-sales service.

1. Frequently Asked Questions

Find quick answers about order tracking, payments, sizing, and safety certifications in our FAQ section.

2. Order Support

Track your orders easily from your account dashboard or request help via our contact form. Our support team typically responds within 24 hours on business days.

3. Product Guides

Learn how to choose the right safety equipment for your job. We offer detailed guides on:

How to select the correct PPE (Personal Protective Equipment)
Proper maintenance and storage of gloves, helmets, and clothing
Understanding safety certifications (EN, ANSI, ISO)

4. Business & Wholesale Inquiries

For bulk or wholesale purchases, please contact our sales department for customized quotes and delivery plans.
📧 hello@aceppe.com

5. Contact Us

Need direct help?

📧 Customer Support: hello@aceppe.com
📞 WhatsApp: +86 18501383281
⏰ Available: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

High Quality

We don’t just sell protective & work gear—we build your long-term safety foundation. Every item is sourced from certified top suppliers and rigorously tested to exceed global standards. Our dual-inspection promise means zero defects, turning “safe products” into our brand’s unshakable trust mark.

Fast Delivery

Speed isn’t just a service—it’s our brand’s commitment to keeping your operations on track. With smart logistics, 95%+ regular orders ship next day, and urgent needs get 24/7 priority support (most delivered in 48hrs max). We keep you informed every step, so reliability becomes your first impression of us.

Best Warranty

Our warranty isn’t just a policy—it’s how we prove we stand with you. All products come with a 30-Day Worry-Free Guarantee (free returns/exchanges, we cover shipping), and long-term partners get 24/7 tech support (2hr response). We turn “post-purchase peace” into a core part of our brand value.